Frequently Asked Questions

General FAQ

  • Is my order secure? Yes. Our website is designed using SSL technology that encrypts the data you enter so you can shop safely. However, please be aware that no electronic data transmission over the Internet can be guaranteed to be 100% secure, so we cannot guarantee the security of any information sent to us electronically.
  • Which credit cards do you accept? We accept Visa, Mastercard, and American Express. If you would like to pay by wire transfer, please contact us at info@studiohinterlandny.com. Please note that if we cannot verify your payment method, or if your payment is declined for any reason, your purchase may be suspended or canceled until you are able to resolve the problem to our satisfaction.
  • Who should I contact if I have a question about my order? Please email us at info@studiohinterlandny.com. We are here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 5:00 p.m. EST.

Furniture FAQ

  • How will I receive my piece of furniture? We will include a price quote for white glove delivery, placement and assembly of your Studio Hinterland piece with the quote for your hand crafted furniture order.
  • Can I pick up my furniture order? Yes. If you would like to arrange a pick up when your furniture is ready,  just let us know, and we can coordinate with you or your moving company. For smaller pieces, like side tables, this may be ideal.
  • How long does it take to make my furniture order? Each piece of furniture is made to order, and varies from piece to piece. Our average lead time is 12-16 weeks from your order confirmation and deposit. We will include a more accurate lead time with your price quote.

Aromatics FAQ

  • How are your ingredients sourced? Several ingredients are sourced from Hinterland itself.! Other plant-based ingredients are sustainably sourced. No products contain sulfates, parabens, phthalates or PEG.
  • Do you provide samples, so I can see if I like a fragrance? We can provide a small sample of perfume oil upon request.
  • What is the dish bar? It is a zero-waste detergent that cuts through grease, but is gentle on skin--makes washing dishes quite pleasant.